If you cancel your reservation more than 24 hours before your scheduled pickup time, you will receive a full refund minus a 5% payment processing fee. This fee covers the cost charged by our payment processor and is non-recoverable on our end.
Cancellations made within 24 hours of the scheduled pickup time, including same-day cancellations and no-shows, are non-refundable. At this point, a vehicle and chauffeur have already been assigned and reserved exclusively for your trip.
To cancel a reservation, please contact us as early as possible by phone at (657) 334-8622 or by email at info@laxtogo.com. Cancellation requests are processed during business hours and confirmed via email.
We know that flight delays are outside your control, which is why LAXToGo Inc. actively monitors all incoming flights and will never charge you extra for airline-related delays.
- When you provide your flight number at the time of booking, our team tracks your flight in real time.
- If your flight is delayed, we automatically adjust your pickup time accordingly at no additional charge.
- Your chauffeur will be ready and waiting when your flight actually lands — not when it was originally scheduled to land.
A valid flight number must be provided at the time of booking to qualify for flight monitoring and the no-charge delay guarantee. Without a flight number, standard wait time charges may apply after the complimentary grace period.
For all airport arrival pickups, we provide a complimentary 30-minute grace period from the time your flight lands. This allows time for deplaning, baggage claim, and customs where applicable. Wait time charges apply after this grace period if no flight number was provided.
Changes to your pickup time, drop-off location, flight information, vehicle type, or other trip details requested at least 24 hours before the scheduled service will be accommodated at no additional charge, subject to vehicle availability.
Changes requested within 24 hours of your scheduled pickup time may be subject to additional charges depending on the nature and extent of the modification. We will always inform you of any extra cost before confirming the change.
- Pickup time — earlier or later departure times
- Pickup or drop-off location — address changes or added stops
- Flight number or terminal — updated travel information
- Passenger count — subject to vehicle capacity
- Vehicle type — upgrades or downgrades, subject to availability
- Add-on services — Meet & Greet, child seat, bouquet of flowers
To request a change, please contact us by phone at (657) 334-8622 or by email at info@laxtogo.com. All changes are subject to confirmation by our team.
Have questions about your booking or need to make a change?
(657) 334-8622 · (657) 551-7992 · info@laxtogo.com
Available 24 hours a day, 7 days a week
This policy is part of our full Terms & Conditions. © 2026 LAXToGo Inc. All rights reserved.