LAXToGo

Cancellation & Booking Policy

LAXToGo cancellation and refund policy: notice windows, how to change a reservation, and what happens to airport pickups when a flight is delayed or cancelled.

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LAXToGo Inc. — Policies

Effective date: May 31, 2026 · Last updated: May 31, 2026

At LAXToGo Inc., we understand that plans can change. This page outlines our policies for cancellations, refunds, flight delays, and reservation modifications — so you always know exactly where you stand before, during, and after your booking.

Free Cancellation Window

24 hrs

Cancel more than 24 hours before pickup for a full refund (minus 5% processing fee)

Flight Delay Charges

No extra charges for airline-related delays when a flight number is provided

Free Change Window

24 hrs

Modify your booking details at no charge when requested 24+ hours in advance

Cancellation & Refund Policy

Cancellations Made More Than 24 Hours Before Pickup

Eligible for Refund

If you cancel your reservation more than 24 hours before your scheduled pickup time, you will receive a full refund minus a 5% payment processing fee. This fee covers the cost charged by our payment processor and is non-recoverable on our end.

Cancellations Made Within 24 Hours of Pickup

Non-Refundable

Cancellations made within 24 hours of the scheduled pickup time, including same-day cancellations and no-shows, are non-refundable. At this point, a vehicle and chauffeur have already been assigned and reserved exclusively for your trip.

To cancel a reservation, please contact us as early as possible by phone at (657) 334-8622 or by email at info@laxtogo.com. Cancellation requests are processed during business hours and confirmed via email.

Flight Delays

We know that flight delays are outside your control, which is why LAXToGo Inc. actively monitors all incoming flights and will never charge you extra for airline-related delays.

How Flight Monitoring Works

When you provide your flight number at the time of booking, our team tracks your flight in real time.
If your flight is delayed, we automatically adjust your pickup time accordingly at no additional charge.
Your chauffeur will be ready and waiting when your flight actually lands — not when it was originally scheduled to land.

Important

A valid flight number must be provided at the time of booking to qualify for flight monitoring and the no-charge delay guarantee. Without a flight number, standard wait time charges may apply after the complimentary grace period.

Complimentary Wait Time for Airport Pickups

For all airport arrival pickups, we provide a complimentary 30-minute grace period from the time your flight lands. This allows time for deplaning, baggage claim, and customs where applicable. Wait time charges apply after this grace period if no flight number was provided.

Reservation Changes

Changes Made 24+ Hours Before Pickup

No Charge

Changes to your pickup time, drop-off location, flight information, vehicle type, or other trip details requested at least 24 hours before the scheduled service will be accommodated at no additional charge, subject to vehicle availability.

Changes Made Within 24 Hours of Pickup

May Incur Charges

Changes requested within 24 hours of your scheduled pickup time may be subject to additional charges depending on the nature and extent of the modification. We will always inform you of any extra cost before confirming the change.

What Can Be Changed

Pickup time — earlier or later departure times
Pickup or drop-off location — address changes or added stops
Flight number or terminal — updated travel information
Passenger count — subject to vehicle capacity
Vehicle type — upgrades or downgrades, subject to availability
Add-on services — Meet & Greet, child seat, bouquet of flowers

To request a change, please contact us by phone at (657) 334-8622 or by email at info@laxtogo.com. All changes are subject to confirmation by our team.

Have questions about your booking or need to make a change?

(657) 334-8622 · (657) 551-7992 · info@laxtogo.com

Available 24 hours a day, 7 days a week

Verified reviews

Rated 5.0 by the people we drive

504+ five-star reviews across Google, Yelp and more, including 155 rated 5.0 on Google

Miguel F.1 month ago

Excellent experience with LAXToGo! From booking to drop-off at LAX, everything was smooth, professional, and stress-free. The driver arrived on time, the vehicle (a brand new Cadillac Escalade) was extremely clean and comfortable, and the ride was relaxing from start to finish. Airport travel can be hectic, but this service made the entire process easy. Great communication, safe driving, and a true luxury experience. I highly recommend LAXToGo for anyone needing reliable transportation to or from LAX. I’ll definitely use them again!

Kumasi M.2 months ago

Very pleasant driver, good conversation and great energy. I will be using his service again each time I arrive back to LA. Great accommodations, comfortable and clean car. Great for business, leisure and overall getting around the city alone or with groups.

Ron2 F.3 months ago

Amazing car!! Super clean and comfortable! Hany is super easy to talk to and super friendly! His beautiful Escalade comes with snacks and water. Make sure you go ahead and book a ride with him ! I’m telling you guys Excellent service!! Roll up in Luxury ✨

gabriela C.4 months ago

Amazing car ride experince!! Enjoyed how the clean it was and the snacks offered. Driver was nice, would recomend.

Beshoy E.4 months ago

Thanks 😁🙏 laxtogo it was more than airport ride it’s first class service like an airplane, it was such a happy picnic , fuji water a lot of snacks , the Cadillac escalade is completely astonishing happiest experience 🤩😁✌️