Privacy Policy for LAXToGo Limos

Effective Date: September 1, 2025

At LAXToGo Limos, your privacy and trust are important to us. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, make a booking, or use our services. By accessing or using our services, you agree to the terms outlined below.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, phone number, email, billing address, pickup and drop-off addresses, and any other details you provide when making a reservation or contacting us.
Payment Information: Processed securely by third-party payment providers (e.g., Stripe, PayPal, or other gateways). We do not store full credit card details on our servers.
Usage & Device Information: IP address, browser type, operating system, and activity on our website (such as pages visited and booking interactions).
Cookies & Tracking Technologies: We use cookies, pixels, and similar tools to personalize your experience and analyze website performance.

2. How We Use Your Information

We use your information to:

Process reservations and payments securely.
Provide and improve our transportation services.
Send booking confirmations, service updates, and customer support messages.
Analyze website usage and marketing effectiveness through analytics tools.
Prevent fraud, comply with legal requirements, and protect our business operations.

3. Payment Processing

All online payments are handled by secure third-party gateways such as Stripe and others. These providers follow strict PCI-DSS standards to ensure your payment information is safe. LAXToGo Limos does not store or have access to your complete payment card details.

4. Data Analytics & Tracking

We use third-party analytics and marketing tools (such as Google Analytics, Meta/Facebook Pixel, and similar services) to better understand how users interact with our website and to improve customer experience.

These tools may collect information like IP address, browser type, and browsing behavior.
Data collected is used for website improvements, performance tracking, and advertising campaigns.
You can manage your cookie and tracking preferences through your browser or device settings.

5. Sharing of Information

We may share information only in the following situations:

Service Providers: With trusted third-party vendors (such as payment processors, analytics providers, and IT partners) who help us deliver our services.
Legal Obligations: When required by law, regulation, or valid legal process.
Business Transfers: In case of a merger, acquisition, or business restructuring, customer data may be transferred as part of the assets.

We do not sell your personal information to third parties.

6. Data Security

We implement industry-standard safeguards (encryption, secure servers, and limited access protocols) to protect your personal information. While we strive to protect your data, no method of electronic transmission or storage is completely secure.

7. Your Rights & Choices

You have the right to:

Access and update your personal information.
Request deletion of your information where applicable.
Opt out of marketing communications at any time via the “unsubscribe” link in our emails.
Manage cookie preferences through your browser settings.

8. Children’s Privacy

Our services are intended for adults. We do not knowingly collect or store information from children under 18.

9. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their content, policies, or practices.

10. CCPA (California Consumer Privacy Act) Rights

If you are a California resident, you have the following rights under the CCPA:

Right to Know: You may request information about the categories of personal data we collect, use, and disclose.
Right to Access: You may request a copy of the personal information we hold about you.
Right to Delete: You may request that we delete your personal information, subject to legal and business requirements.
Right to Opt Out of Sale: We do not sell your personal data. If this changes, we will provide a clear “Do Not Sell My Personal Information” link.
Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise your CCPA rights, please contact us using the information in Section 12 below.

11. GDPR (General Data Protection Regulation) Rights

If you are located in the European Economic Area (EEA), Switzerland, or the UK, you have the following rights under the GDPR:

Right of Access: Request a copy of the personal information we hold about you.
Right to Rectification: Correct inaccurate or incomplete information.
Right to Erasure (“Right to Be Forgotten”): Request deletion of your personal information, subject to legal requirements.
Right to Restrict Processing: Ask us to limit how we process your data.
Right to Data Portability: Request transfer of your data to another service provider.
Right to Object: Opt out of certain processing activities, including direct marketing.
Right to Withdraw Consent: If we process your data based on consent, you may withdraw it at any time.

To exercise these rights, please contact us using the information in Section 12. We may need to verify your identity before fulfilling your request.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Any revisions will be posted here with the updated effective date. Continued use of our services after changes means you accept the updated terms.

13. Contact Us

If you have any questions or would like to exercise your privacy rights, please contact us:

LAXToGo Limos

Email: info@laxtogo.com
Website: https://laxtogo.com